STORE POLICIES

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Privacy Policy

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 This Privacy Policy explains how Pedal Power Doncaster LTD ("we," "us," or "our"), of 162 St. Sepulchre Gate West, Doncaster, England, DN1 3AQ, collects, uses, processes, and protects your personal data when you use our website, communicate with us, or purchase our products/services.

We are committed to protecting your personal data and your privacy in compliance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

1. Important Information and Who We Are

Pedal Power Doncaster LTD is the data controller responsible for your personal data.

• Company Name: Pedal Power Doncaster LTD

• Registered Office Address: 162 St. Sepulchre Gate West, Doncaster, England, DN1 3AQ

• Company Number: 14242555

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, and title.

• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

• Financial Data: Includes payment card details or bank account details collected when processing an order (though payment processing is typically handled securely by a third-party provider).

• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Includes information about how you use our website, products, and services.

• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We do not generally collect Special Categories of Personal Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

3. How Your Personal Data is Collected

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, Financial, and Transaction Data by filling in forms, corresponding with us by post (to 162 St. Sepulchre Gate West, Doncaster, England, DN1 3AQ), phone (on 01302 459200), email (to pedalpowerdoncaster@gmail.com), or otherwise. This includes personal data you provide when you:

  • Purchase products or services from our website or in-store.

  • Create an account on our website.

  • Subscribe to our service or publications.

  • Request marketing to be sent to you.

  • Give us feedback or contact us.

• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our separate Cookie Policy [You should create and link to a separate, detailed Cookie Policy] for more details.

• Third parties or publicly available sources: We may receive personal data about you from various third parties, such as:

  • Technical Data from analytics providers (like Google).

  • Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

4. How and Why We Use Your Personal Data (Lawful Basis)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose/ActivityType of DataLawful Basis for Processing

To register you as a new customerIdentity, ContactPerformance of a contract with you

To process and deliver your order, including managing payments, fees, and chargesIdentity, Contact, Financial, TransactionPerformance of a contract with you; Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you, including notifying you about changes to our terms or privacy policyIdentity, Contact, Marketing and CommunicationsPerformance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)Technical, Identity, ContactNecessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or restructuring exercise); Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to youIdentity, Contact, Technical, Usage, Marketing and CommunicationsNecessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business, and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to youIdentity, Contact, Usage, Marketing and CommunicationsNecessary for our legitimate interests (to develop our products/services and grow our business)

Export to Sheets

We rely on Consent as a lawful basis for processing personal data only in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent at any time.

5. Sharing Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in section 4.

• Internal Third Parties: Other companies in our group.

• External Third Parties:

  • Service providers acting as processors who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs, regulators, and other authorities based in the UK and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

  • Delivery and logistics partners.

  • Payment processing services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We do not transfer your personal data outside the UK. If this changes, we will ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK.

• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

• The right to be informed (as per this policy).

• The right of access to your personal data (commonly known as a "data subject access request").

• The right to rectification of your personal data.

• The right to erasure of your personal data (the 'right to be forgotten').

• The right to restrict processing of your personal data.

• The right to data portability.

• The right to object to processing your personal data.

• Rights in relation to automated decision making and profiling.

• The right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details in Section 1.

10. How to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

11. Changes to the Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date listed at the start of this policy.